MS
Mzwandile S

1 reviews | Active since May 2014

08 Mar 2015, 09:38

No feedback - ***5 [#***]

Good day,<br> <br> After several attempts in trying to resolve my query, I'm still not getting any joy from multi choice. I received a call from a rude lady \Asivhanzhi Mudzanani "who is suppose to address my query but all she did was hell @ me. Today i wake up and my services are deactivated even though i paid my normal subscription. I was promised by a call centre supervisor \""Bheki\""that my query will be looked into and he would call me back but nothing till to date - he further logged a call which i presume is still not resolved since he didn't call me back to provide feedback on his investigation - call ***. Today i called the multi choice called centre and spoke to a lady by the name of poseletso who was merely echoing the very same thing Bheki was saying. I am not willing to pay any monies apart from my current services"

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Mar 2015, 13:54
Official
Hello Zwai06,

According to our records you have been assisted by one of our consultants and your query has been resolved.

Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice

Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.

Regards
Rupert