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Good evening

Customer number: ***1

Call ***

I got an e-mail 2 days ago that if you upgrade from DSTV Compact to Compact Plus & you'll be paying R460 pm instead of R519 pm & afterwards I upgraded to Compact Plus. But when I queried as to why I'll be billed on the normal rate of R519 pm with Phumelele from the call centre after I upgraded to Compact Plus she was not aware of the promotion & she sounded very unsure of what she was actually doing.

Can you please assist in sorting out the billing query please.

I have tried to resolve this issue with the call center & via the DSTV Facebook page, but nobody gets back to me with regards to this query