NO FEEDBACK

I have complained on numerous platforms that I have not received the explorer I requested. I have since than received phonecalls from the survey department as I rated low. I am upset that every second day I get a call requesting to insure my decoder. Why will I possibly want this? I have not received what I requested. I was promised feedback from 2 different people and months later i have received none. I have paid DSTV and my account was debited. I have not received ant calls regarding this. extremely upset and annoyed.