HB
Hanlie B
1 reviews | Active since Jul 2009
21 May 2018, 10:00
No Feedback
Last week I received a phone call from DSTV. I was given a "new package" deal which includes a DSTV Explora. At NO TIME was I informed, that this will be a 24 month contract or that I will have to pay R100.00 more to make use of the Explora's functions. I have queried this and till today, no feedback was provided. On Friday I received the Explora, but still no feedback. I send an SMS as I was told to do and also no phone call or feedback. You have already lost so many clients, and I'm sure losing another client that have been with you for so long, will make no difference to you. Shocking service!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 May 2018, 13:10Dear Hanlie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 May 2018, 13:10
Official
Dear Hanlie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 May 2018, 16:57Good day Hanlie
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 May 2018, 16:57
Official
Good day Hanlie
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,