EH
Erich H
1 reviews | Active since Dec 2015
15 Feb 2016, 08:52
no feed back in 3 months
I had a account problem were they would cut my second decoder off although the debit order had gone through this happened 4 months in a row. Every time I phoned them I was told the problem will be sorted out but wasn't.<br> I spent a total of 118 min on my cell phone over that time and would like a refund on my cell account I have sent Multi choice my detailed statement on the 5 Dec 2015 but till now no response, they just have a no care attitude<br>
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DStv (MultiChoice)'s replyOfficial
19 Feb 2016, 12:59Hello erichhoff,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply19 Feb 2016, 12:59
Official
Hello erichhoff,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account complaint. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta