No extraview and no access to half the channels I'm paying for - again: PLEASE help me to sort this out

<p>For just under a year now, every month, I am subjected to the following experience:</p> <p>1. My access to Extraview disappears.</p> <p>2. A phone call to DSTV's customer service (if one can call it that) eventually results in a request from their side to escalate the query, with a promise that I'll be phoned back within an hour or two.</p> <p>3. The promised phone call from DSTV never materialises.</p> <p>4. Somewhere along the line, access to half the channels I'm subscribing to disappears. </p> <p>5. Eventually, after a few days, and numerous phone calls, I reach someone with a modicum of knowledge about the DSTV system, who restores both Extraview and the disappearing channels.</p> <p> </p> <p>For this month, I am now at point 4, and I simply don't have the time to go through the arduous and frustrating efforts necessary to tackle point 5. </p> <p> </p> <p>PLEASE, can someone from DSTV contact me and help me to sort this out. I'd prefer email contact, so as to keep a record and retain continuity, but it seems the customer service process is set up to avoid this (emails can only be sent to no-reply addresses).</p> <p> </p> <p> </p> <p> </p> <p> </p>