DS
David S
1 reviews | Active since Jan 2012
02 Oct 2015, 11:23
No extra view since signing of 849 per month contr
I have had an explora for quite some time now and decided it was time to upgrade the HD PVR in my bedroom I saw an advert of obraining an explora for R99 per month. Well the docoder arrived and both Explora's were installed on Wednesday and since then my original explora doesn't have a subscription. I have tried numerous times to get this resolved and my call was Escalated on Wednesday morning to business desk with a promise of a 24 hour turn around time. Well its now 50 hours and I still don't have extra view. I'm gatvol and wished DSTV would take this stupid contract back so I can purchase an exolora elsewhere. What do I have to do to get assistance in this matter.
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DStv (MultiChoice)'s replyOfficial
14 Oct 2015, 12:03Hello dschroeter1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that you have received assistance from one of our agents. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that you have received assistance from one of our agents. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply14 Oct 2015, 12:03
Official
Hello dschroeter1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that you have received assistance from one of our agents. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that you have received assistance from one of our agents. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile