no extra view

as from monday the 13th of july i had problems with my extra view after more that 22 calls and R600 of airtime i still dont have extra view iam paying for service that i dont have i layed complaint on there web site and was called back on saterday and sunday 18th and 19th but they could not solve the isue every one got a different story one super visor told me that my decoders is faulty and that they dont have ann complaints about extra view all my problems startred around the time they started with there system update on my last online complaint i asked for the managing director or ceo email adress so i can send him all the recordings. i was told to get an instaler to check my wiring i did that at a cost i then was told to take my decoders in to be checked i did that and still i dont have extra view i was told last nite to get a seperate supscription so that i can watch tv on toe seperate tvs but they have to chardge me for the extra supscription i feel that the service i got from them are poor and that they should not charge me for extra view that i cant use for almost two weeks now it seems that they dont know how to fix my problem