MG
Milissa G

1 reviews | Active since Jul 2011

20 Feb 2015, 16:07

No Explora 6 weeks later

I have app**** for and been approved for the R799 p/m DSTV Explora deal on the 12th of January 2015, and I am still waiting to take delivery of this unit.<br> <br> During the first few calls to DSTV I was told that the courier company was experiencing a huge backlog due to the popularity of the offer. During the last 3 calls, the call centre agents took down my details and 'the matter would be escalated to their supervisors, and I should be getting feedback within hours', but still no such luck.<br> <br> The courier company say that they have still not received instruction to dispatch a unit to us, and DSTV still says that the courier company is experiencing a backlog.<br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Feb 2015, 16:47
Official
Hello MilGroen,

Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have re-escalated your query to the relevant department for urgent attention.

Feedback will be provided by written or telephonic correspondence.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

Regards
Rupert

Best regards,