No end to the confusion

It has been a month now since my review on Dstv bad costomer service. Dstv agent called me back admitting that indeed my subscription was terminated and the debit order was in error. He further promised to send me a form which I need to fill in order to get a refund.

He said he will send the form through hellopeter platform. Since then I have not heard from Dstv regarding my refund. I made several calls as a follow-up to the promise and up to today no one has taken any responsibility.

There seems to be confusion in that department because the last call I made I spoke to a lady who told me that there is no need to fill any form she will action a refund. Can somebody at least do the right thing.....