No DStv streaming or Showmax

I bought a new decoder a month ago. Suddenly lost DStv streaming and could never log onto Showmax again since then - Prime customer for 30+ years. Emailed *** al least eight times. The whole family tried unsuccessfully to connect via My DStv a number of times over weeks. Phoned the DStv help desk at least seven times and wasted about four to five hours of air time with six different consultants who could not solve the problems either. The Glenfair DStv Help Center then used my phone and airtime for more than two and a half hours but could not solve the problem. DStv refuses to send me the voice file, a summary or a copy of the telephonic contract that started the mess they have created. The CEO of DStv MultiChoice ignored my direct email, as expected. Although Afrikaans speakers constitute a significant number of their clients, the ****** DStv apparently has no white people in their organisation anymore and refuse to help you in Afrikaans. Given the sad state of black political misgovernance, the growing flood of complaints and frustrations against DStv on the the internet and equally bad experiences with black business in general, I suggest that you warn your members away from DStv until it imporves. I hope you can help me to solve the problems or rid me from DStv. Thank you