NO DSTV SIGNAL

Item: DStv (MultiChoice)
Rating: 1
Author: Kosie L

Since Sunday we have no DSTV signal. I have tried the self help option various times without success. On Tuesday evening I phoned the Call Centre. Waste of time and money. Advise that was given to me. You will have to get an installer to sort out your signal strength on the decoder. Which showed -1%. The explanation...bad weather. In August the weather was really bad. Not once was there a problem with the signal strenght. Then it dawned on me.

Last year I had a similar problem after downgrading to a more afordable package. All of a sudden there was poor signal strenth. After numerous calls to the Call Centre and advise to get an installer to rectify the problem, I reported the issue on Hellopeter. Without anyone from DSTV phoning me, the signal was miracously restored.

Now I'm wondering.....4 weeks ago I was phoned with an offer to purchase the latest PVR decoder. I declined the offer. All of a sudden I'm experiening signal problems. Something just doesn't sound right!!!!

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

25 Oct 2022, 22:41

Hi Kosie Landsberg,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply25 Oct 2022, 22:41

Official

Hi Kosie Landsberg,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Kosie L's updateReviewer Update

27 Oct 2022, 16:52

I appreciate the fact that one of your Call Centre Agents phoned me last night and tried to assist me. However the problem is now even worse. Previously I could go in and still watch programs that I have recordered. Now the only option that it gives me is the install wizard and obviously because according to the system the signal strenght is poor, that is where it stays.

I still believe that the signal gets minipulated form the data centre but also know that without proof nothing can be done about that. From my side I'll have to go for the free option of getting at least a few channels or invest in a Rain rooter system with unlimited internet streaming.

I have been a DSTV customer for years but it seems that we are going to part ways.

Kosie L's update27 Oct 2022, 16:52

Reviewer Update