No DSTV service for 22 days after paying a one year subscrition

Customer or ID number: ********** 5 Where did customer contact: Call centre Comments: Good day, I have paid my annual subscription on the 1st January 2018 and have been suspended. I phoned about a week ago to inquire about my options and the Showmax facility. The person answering my inquiry said I owed R 18000... To which I rep**** that I paid in January 2017 and have been viewing for a year... If I hadn't paid you would have suspended me a long time ago. He said there had been reversals on my account, two of them, I asked him to email me so that I could see the dates and check on my bank statements. It was more than a week ago and I have to this date not received anything. Yesterday I received a sms to say I have been suspended. I phoned the call center and a very friendly efficient person helped me. He said he couldn't understand what had happened to my account and he would pass it on to his superior. I have a 70 year old person with nothing to do but watch DSTV all day at home and now there isn't any. Please could someone help. I need to show the bank statements and show that no money once or twice has come back to me. Nature of query: I am depressed They responded and said I should send my bank details and statements, which I did. I have asked for a response every second day since then only to be informed that they have escalated my statements to the finance department, they are waiting for a response from the finance department

Name:Belinda Surname:Hendriks Phone number: ********** 950 Email: ********** Customer or ID number: ********** 5 Where did customer contact: Call centre Comments: Good day, I have paid my annual subscription on the 1st January 2018 and have been suspended. I phoned about a week ago to inquire about my options and the Showmax facility. The person answering my inquiry said I owed R 18000... To which I rep**** that I paid in January 2017 and have been viewing for a year... If I hadn't paid you would have suspended me a long time ago. He said there had been reversals on my account, two of them, I asked him to email me so that I could see the dates and check on my bank statements. It was more than a week ago and I have to this date not received anything. Yesterday I received a sms to say I have been suspended. I phoned the call center and a very friendly efficient person helped me. He said he couldn't understand what had happened to my account and he would pass it on to his superior. I have a 70 year old person with nothing to do but watch DSTV all day at home and now there isn't any. Please could someone help. I need to show the bank statements and show that no money once or twice has come back to me. Nature of query: I am depressed