NO dstv, NO pay

I have not experienced frustration like this in a very long time. My decoder is out of order and I only use the DSTV Now app. For the past almost two weeks now, my channels have vanished. I have been on the phone numerous times, tried the 'LIVE CHAT' a few times also. I am not being helped. Please stop calling it a 'LIVE' chat. There is nothing live about someone responding hours later and no notifications even. Anyway, today was the last straw when Khululekile Hlophe tried to help from your call centre. This lady seriously need some training. On your processes, as well as just handling a call. Maybe she should start at your switchboard so that she can learn how to speak to people. I pray not even my worst enemy gets through to this person. My phone and media box now only gets a few channels. Yet I am expected to make a payment again. They can go jump.