No DSTV for a month now

It is unbelievable that it has now been about a month without DSTV. I have contacted their call centre numerous times and I still cannot watch any channels. I received yet another email from them today saying that Services have already been reconnected. If that is the case then why does my DSTV explorer decoder only show channel 100 and gives error E16-4 on every other channel??? If I could upload a photo onto this site to prove it, I would gladly do so, I took another photo this evening of channel 193 with error code E16-4. I can't even watch SABC!!!! It amazes me that they do not even try to call me to resolve it. Do they think I enjoy wasting my time logging complaints? I am not even going to bother trying to contact them any more, I am just wasting my time. I will rather write off the money I have wasted and rather subscribe to Apple TV or Netflix