No Dstv due to endless upgrade

Multichoice decided to do an upgrade that would last from the evening of 19 Aug until 7am on 22 Aug. All systems are offline. They didn't bother to send me ANY communication about this planned upgrade. I returned home from my holiday on the morning of the 20th and have not been able to switch back. So I have NO tv at the moment. I just tried to phone the call centre again now (late afternoon of 22 Aug) and now the recording has changed and there is no estimate of when the upgrade will be completed. If Multichoice had sent our a communication before this disastrous upgrade, I would have been able to plan my switch to do it before the start of the upgrade. I would like a subscription refund for all the days I am not able to watch DSTV even though I pay a thousand Rand pm. And don’t tell me my tv is active because I am NOT at my holiday home and neither is anyone else. I would like a pro rata refund for all the days the upgrade takes, starting from the 20th of August.