No DSTV but payment made

I'm an beyond irritated with DSTV multichoice I contacted them when I saw my subscription is not active I've been paying my account every month via debit order. I call their Agents to have my services reconnected I am advised I must pay a fee of if R787. 36 which I quickly rush to spar to pay and I'm advised to call back once I've made the payment indeed I call back to be told I was supposed to pay R1800 which includes my payment for the next month why should I pay for next month if the current month is not even over. I received the amount to be paid from Agent Diketso Mo***eng who informed me they currently don't have a team leader. I contacted multichoice after payment made I spoke to Velenchia Peter's who tells me her Manager is Nelisiwe but she doesn't know her last name WHAT NONSENSE!!!! she keeps me holding on the phone for a good 6 minutes only to tell me she will escalate for my reconnection I've paid as advised yet I'm still sitting with a disconnected account can this be resolved ASAP. What organization has no Management to deal with irrate clients this is ridiculous