No DSTV but my monthly premium is paid??

Since installing my 2nd Premium dstv package it has been frustrating to say the least. In the 2 months since the second installation i have spent well over an hour, if not close to 2 hours on various telephone calls to the call center and still i experience the EXACT same disruption to my service, for which i have paid. What i cannot understand is why is it so difficult to have this resolved??? It has been escalated and passed on from one person to the next, but the same thing still happens (E16-4 Notification). Next step is to cancel both my Premium Packages and move to a Netflix or similar platform. There has not been one year, since i became a subscriber (some 12+ Years ago) that i have not experienced a problem with DSTV Multichoice. In my eyes certainly the worst service provider that i deal with.