No DSTV assistance / service channels working

On 28 March 2020 I contacted DSTV (via Live Chat on website) regarding the fact that it is impossible to log in to their website since there is no button / link available. Two months later (on 29 May 2020), there is still no way to log in on the website. I also tried using the sign in link sent by Charlotte via the Live Chat, but it also does not work. I tried the app, but it won't open. I tried the WhatsApp line, but it replies that my ID number is not a valid SA ID number (yea right!); it also does not recognize my Customer number (that I have been using for more than 2 decades!), and the telephone number that it gives for further assistance also doesn't work. In fact the local Multichoice/DSTV number also gets you nowhere. I know it's Lockdown, but I'm at wits end here!!! I'm willing to bet money that should I not pay, the disconnection service WILL, however, be working. I think DSTV should have fewer help channels for their customers, and just make sure that the channels that they have in place actually WORK, especially self-service type of channels!!!!