AB
Albert B
1 reviews | Active since Aug 2015
20 Aug 2015, 19:11
No DSTV
I changed my old decoder for a new single view decoder. Ever since the exchange my HD channels worked fine but non of my normal channels worked. since 20 august none of my channels are working and they cannot connect it due to some problem and that I have to wait 2 weeks for the matter to be resolved but in the meantime I am expected to pay a full month premium subscription. Nobody can give me an answer, their agency in pretoria has to hold on for almost 45 minutes on the phone before they get answered and then multichoice also cannot answer them
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Aug 2015, 15:36Hello albad1970,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R163.10 on your account for the one week that you did not have service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R163.10 on your account for the one week that you did not have service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply31 Aug 2015, 15:36
Official
Hello albad1970,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R163.10 on your account for the one week that you did not have service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R163.10 on your account for the one week that you did not have service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,