No Downgrade for you. Rather keep your DSTV off completely!!!!

During lockdown my income has dropped and I can not afford the premium package. I went to your agency in the hope that I could downgrade to the family package. I was told that I could only do that on the first. One would think that you guys would have some form of compassion. I will go back to premium once I can. But I can not. So at the moment I have no DSTV. I guess that suits you guys better than having me as a client at all.