KS
Khabo S
1 reviews | Active since Jan 2015
14 Apr 2016, 17:45
No disconnect only end of the month
Was advised by Nozipho the supervisor on duty that my dstv services will only be disconnected at the end of the month. Previously when I went on holiday or did not have a TV I was able to disconnect my service and only reconnect when I returned or have a new TV set.I am being charged for services am not using. This is unacceptable and I want a revised contract with this new policy or the copy of the policy that when clients go on holiday they must still pay for services not rendered.
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DStv (MultiChoice)'s replyOfficial
15 Apr 2016, 14:23Hello khabo6,
We've tried to contact you on your mobile number provided, however you were not available.
Please note previously we allowed you to disconnect your services anytime during the month, our contract is a month to month service. You will need to request in advance for a subscription deactivation to be executed only on your next invoice date. Please be advised that you will find information on our DStv Terms and Conditions Clause 7 for scheduled disconnection and Clause 30.1 for technical disconnection. We only disconnect DStv services when upon a faulty decoder provided your decoder was tested at any MultiChoice walk in centre or agencies.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We've tried to contact you on your mobile number provided, however you were not available.
Please note previously we allowed you to disconnect your services anytime during the month, our contract is a month to month service. You will need to request in advance for a subscription deactivation to be executed only on your next invoice date. Please be advised that you will find information on our DStv Terms and Conditions Clause 7 for scheduled disconnection and Clause 30.1 for technical disconnection. We only disconnect DStv services when upon a faulty decoder provided your decoder was tested at any MultiChoice walk in centre or agencies.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply15 Apr 2016, 14:23
Official
Hello khabo6,
We've tried to contact you on your mobile number provided, however you were not available.
Please note previously we allowed you to disconnect your services anytime during the month, our contract is a month to month service. You will need to request in advance for a subscription deactivation to be executed only on your next invoice date. Please be advised that you will find information on our DStv Terms and Conditions Clause 7 for scheduled disconnection and Clause 30.1 for technical disconnection. We only disconnect DStv services when upon a faulty decoder provided your decoder was tested at any MultiChoice walk in centre or agencies.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We've tried to contact you on your mobile number provided, however you were not available.
Please note previously we allowed you to disconnect your services anytime during the month, our contract is a month to month service. You will need to request in advance for a subscription deactivation to be executed only on your next invoice date. Please be advised that you will find information on our DStv Terms and Conditions Clause 7 for scheduled disconnection and Clause 30.1 for technical disconnection. We only disconnect DStv services when upon a faulty decoder provided your decoder was tested at any MultiChoice walk in centre or agencies.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta