No delivery or feedback

I have been battling with DSTV since last year regarding upgrading to the Explora Ultra, this eventually lead me to attempt to cancel my subscription because your call centre agents did not understand basic instructions. I then received a call on 31st December from a lovely lady in the cancellation department whom listened and understood my rant about why (after 3 attempts) I felt cancellation would be the best option. She assisted me with the upgrade and after 2 follow up calls, I was promised delivery early Jan 2023. To date nothing, niks, nada. I called DSTV earlier this week and once again I spoke to someone that just didnt know what the next steps will be. And now I would honestly love to cancel DSTV because i will not continue with this matter any longer. I have not received ANY notification regarding the delivery or the upgrade and it has left me frustrated.