No delivery or feedback.

I have ordered a DSTV Explora on the 10th January 2015 which was supposed to be delivered by (On the Dot Couriers) today is the 23rd February 2015 and I still do not have the Explora.<br> <br> I contacted (On the Dot Couriers) and they said that they do not have any reference for a delivery in my name or Multi Choice.<br> <br> After numerous phone calls to Multi Choice, they keep on escalating the problem but nothing happens and I got no feedback at all.<br> <br> I send an email to [Email Removed] explaining the issue with no feedback on CASE NUMBER: ***<br> <br> They have already deducted my account with R1361.39 and will probably do the same at the end of this month.<br> <br> I would like to be refunded on this matter so that I can go and buy one cash from Game because apparently they don't keep stock at Multi Choice Lephalale for DSTV Decoders and I think it will be much faster and cheaper to get the decoder from Game.