No delivery of Explora, but took my money

Contacted DSTV on 8 March for Explora Price Lock deal, the money was deducted from my account on 11 March. Was told that delivery takes 7-10 working days. Contacted them on 1 April again as Explora was not delivered. Was told that money was received but computer did not generate a delivery report (yeah right!), was promised that it will be done immediately and will take 3-4 working days for delivery. Contacted them again on 12 April, was told they received my money but request was pending (????). Was told it will be escalated and I will be contacted in 24 hours to give me feedback on delivery. Contacted them again on 13 April at 17:00 and was transferred to 3 different people, finally spoke to a supervisor. Got a message later the evening that he will sort it out this morning and report back to me today.. Nothing happened. VERY frustrating to deal with a call center and empty promises and NOWHERE to complain about the incompetence!!!!