1 reviews | Active since Dec 2016

07 Jul 2017, 11:33

No Delivery of DSTV Explora

<p>I was approved for a DSTV Explora deal (R919 - no installation) on 27 June 2017. To date, no delivery. I contacted the Call Centre agent and after making me wait for 10 minutes I was told that they have no direct line to the price lock team and there is nothing they can do for me. I find this extremely unprofessional and unacceptable. Basically I have no idea of what is going on and I am unable to track my parcel. Their service is slow and they leave clients in the dark. I would advise not to sign up for price lock online as this is the worst service I have ever received. I will make sure my experience is shared on every social media platform available. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jul 2017, 11:45
Official

Dear Antonie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

's update12 Jul 2017, 11:55
Reviewer Update

Thank for your timely response. I wish I could have received such good service from the beginning.