no delivery of dstv explora

I've saw the offer of dstv explora and thought it was a great deal so I sms the DPP to the revelant number. After a few days the called me back and we did the application. This was on the 6 of january 2015 Everything was fine and I was told that on the dot couriers will call me within 3 days. I've received no call. And because there is no direct contact number to DPP department I've send DPP again to the revelant number. They called me back again and told me there is something wrong with my debit order and they have fixed it now. And still no call from any courier service. I called on the dot and they said that there was no instruction from DPP to deliver anything to me. So I send DPP again and again the called me back. They say everything was fine and that they will look into it and that I should load a complaint on multichoicecrm. So I did and still no reply. I called the customer service and still no reply. Please can anyone tell me what's going on. Something so simple is taking so long. <br> Thanx Francois