No Delivery of DSTV Explora

I was approved for a DSTV Explora deal (R849 - no installation) on 16 March. To date, no delivery. I contacted the Call Centre agent and after making me wait for 10 minutes I was told that the system shows it is on route and to contact the courier. I contacted the courier and they told me they had no Explora to deliver in my name. I then contacted the call centre agent and all they said they could do was escalate the issue. I was asked my parcel/tracking number and I have never received one. It was obviously a blatant lie on the part of the first agent as she told me my Explora was with the courier and it was not. I have been debited the R99 once off fee already which means you have entered into a contractual agreement to deliver the Explora in the said 7 to 14 days. You have not and need to rectify this situation immediately