1 reviews | Active since Feb 2016
No delivery, No feedback!
Good day,<br> <br> I have app**** for the R899pm price lock deal for 24 months and signed the contract telephonically at the beginning of February.<br> <br> I did this with Blaine and after about 2 weeks got a phone call from a consultant asking whether I am interested, I explained that I already went through the whole process and are just awaiting delivery.<br> <br> He went on to check on the system and explained they are awaiting supporting documentation which Blaine never told me to send. Needless to say I spoke to Blaine, he apologized and I sent everything thru the next morning. <br> <br> Blaine confirmed the debit order will go off and I will receive the Explora by 23/02/2016, the debit order still has not gone off and I don't get any feedback. I have spoken to Maggie Rabo****a as well as another consultant but everyone just keeps saying they will escalate the matter but I don't receive any feedback.<br> <br> I need it installed by 26/02/2016 as explained to Blaine at the beginning of February already.<br> <br> Some of my Case Numbers is as follows:<br> - ***<br> - ***<br> - ***-i18<br> <br> If this is the service I'm receiving to sign up, I am worried about what the after sales service would be like.<br> <br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert