No Delivery/Empty promises

I truly feel I was disserviced by Multichoice/DPP. On the 10/03/2016 at 10:46 I was approved for the 24 months R899 DSTV Explora deal. And I was told it will take 7to14 days to deliver the product. However, till to date I have not received anything even a call advising me of the delay. On the 08/04/2015 I phoned Multichoice to tell them of the problem I have experienced. I spoke to Mbali and she advised me, she was going to send an email to have this issue escalated. And she asked me to call again in morning of the next day. I also received an sms acknowledging that I logged the case. On Saturday morning at 11:02 I called and spent 8minutes 55sec speaking to Lindiwe in a follow-up conversation to that I had with Mbali so as to get someone to deliver the product. Lindiwe told me that someone was going to call me the same day, no one called. On the 12/04/2016 I received a call from *** from a Man trying to offer the same deal. I immediately told him about the above issues. He promised someone was going to call me (nothing happened). Today 14/04/2016 I, again I called Multichoice and spoke to Mpho Pheko and Lindelo Donkor alleged to be a Supervisor. Guess what! same as above!