No Delivery

<p>I am absolutely livid with the way DSTV has treated me as a customer when I app**** for the Price Lock campaign that they are running. I was approved for the campaign on the 30 November 2016, I was informed I would be getting the decoder within 2 to 4 days. On the 2 December 2016 I received an sms confirming that my order was dispatched and later on the day I received a text saying my smartcard is activated. On the 05/12/2016 I made contact with DSTV to follow up on my Decoder. I spoke to a consultant who advised that the decoder was dispatched on the 04/12/2016 which was a Sunday. She gave me a contact number for the delivery guys who I called and was informed they do not do the package that I chose and do not deliver on a Sunday. I made another call to the DSTV call centre and spoke to a different lady and she informed she would escalate the call.<br /> Due to no further communication, I contacted the DSTV call centre again on the 06/12/2016 and spoke to a gentleman who informed that the decoder was dispatched to me at my address. I informed him that this was not possible as I did not receive the decoder. He then gave me a case no: ********** and said they would revert to me.<br /> After two days of no communication, I contacted the DSTV call centre and spoke to a lady that said the decoder had been dispatched to me again! I told her the same story all over again.. She then gave me a new contact number for the guys that deliver the decoders which I contacted and was also told it was delivered to my house. The lady that I spoke to gave me a person's name that I have never heard of in my life. <br /> Due to the fact that my service is now activate and I have no idea what is going on and feel this is absolutely ridiculous that they would not even verify the person that they handed over the decoder to, it makes me feel sceptical about how confidential will DSTV be with regards to the personal information that we need to provide when applying for this service!<br /> <br /> It sounds as if DSTV thinks that they are doing us a favour when we in actual fact are paying for this service.<br /> I have tried to resolve the matter without blowing it out of proportion but it is simply too much to take in.</p> <p> </p>