NF
Nastasha F
1 reviews | Active since Apr 2014
15 Oct 2015, 08:55
NO DELIVERY
On the 10/10/2015. I made a booking and paid Multichoice to do instilation 14/10/2015. <br> I aspecialy took time of work to be there the time agreed on.<br> <br> I am still waiting for them. Today is the 15/10/2015.<br> <br> I phoned this moring to find out what is the problem. No one could tell me. I got transfered to someone then transfered back with still no Joy.<br> <br> I am still waiting for any feedback!<br> <br> I think this is very poor service from them! Aspecialy when payment has been made!<br> <br> Not even a phone call was made
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Oct 2015, 09:27Hello NastashaF,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have apologized and informed you of the internal processes that are going to be followed inorder to investigate the unprofessional customer care experienced. also advised on your next invoice date. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have apologized and informed you of the internal processes that are going to be followed inorder to investigate the unprofessional customer care experienced. also advised on your next invoice date. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply28 Oct 2015, 09:27
Official
Hello NastashaF,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have apologized and informed you of the internal processes that are going to be followed inorder to investigate the unprofessional customer care experienced. also advised on your next invoice date. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have apologized and informed you of the internal processes that are going to be followed inorder to investigate the unprofessional customer care experienced. also advised on your next invoice date. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile