No definite answer on when I may expect my refund!!! useless!

I have cancelled my account with DSTV/ Multichoice on the 1st of November 2017. The debit order went off for November and the consultant confirmed the amount will be refunded within 7 days and I should call again by the 10th of November. I phoned that Friday only to be told that the amount will only be paid within 14 days. I phoned today again, 29 November (19 days later) only to be informed that the refund will only happen within the next 5 days???

I guess in 5 days time they will tell me the refund will only happen within the next 30 days....??