No debit orders

<p>I subscribed for DSTV 2 years ago. I completed all the documents and the unit was delivered. It was one of the number you sms. My first debit order was deducted and i complained as the unit was only delivered in the middle of the month and a full month was debited. The amount was corrected the next month. I watched DSTV after that every month without any problems. Never was the services interrupted. I had issues with my dish and took the unit to a Multichoice agent and all was tested. Fault was with my dish. The agent also confirmed that the account was all good and up to date. 2 months ago I moved to a new house. I experienced problems and called multichoice. I experienced the same issues as previously and suspected the dish. I was then only told that the account has been suspended as there was no payments. As I dont check my bank account every month and under the impression that the debit orders for Multichoice was deducted monthy I looked into my records. There was no debit orders. I did not change my bank details. If there was outstanding payments why was the services not interrupted. It would have made me aware that there was a fault. Nobody called me. Not once did I receive an call/email/sms to inform me there was a problem.</p> <p>1. I need to know why the debit order was successful in the beginning and after that no debit orders deducted.</p> <p>2. Why did nobody called me to inform me of the issue.</p> <p>3. The services worked 100% - if there was no payment DSTV normally cuts the service. It was not cut.</p> <p>4. Why must I take responsiblility for DSTV's accounts department who messed up?</p> <p>5. Why did nobody after the first call followed up again.</p> <p>6. I will not be liable for any costs as this was not my fault. DSTV messed up and trying to pass the buck.</p> <p>7. I wanted this to be escalated to management but nobody called me.</p> <p>8. I need proof that I was called/smssed/emailed.</p> <p>9. Proof that I received a monthy account.</p> <p> </p> <p>NO info was changed in the past 2 years.</p> <p>I need this issue to be escalated to management. Account must be cleared please!</p>