1 reviews | Active since May 2017

03 May 2017, 12:50

No debit order

<p>Dstv just send me as sms saying that I have been handed over. They have been debiting R70 for the past couple of months and i have not cancelled or amended my debit order. I spoked to one of their consultant and he told me that he will ask the right department to call me.I waited for the whole month and then i phone them again and then someone called me on friday to make a payment arrangement which I said I will only pay what I can afforduntil the outstanding amount is settled cause it is not my problem that they decided to stop the debit order from their side. I have been paying them by debit order for the past 5 years and only now they decide to cancel and it should be my problem. Again this month they debited R70. I sent them an email on telling them about this month debit and i have not even received feedback</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2017, 12:56
Official

Dear Brilly Sebolela

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2017, 13:48
Official

Dear Brilly Sebolela

Thank you for taking the time writing to us and bringing your query to our attention.

We have referred your query to our Price Lock team to urgently contact you for further assistance.

Should you have any queries, we encourage you to keep in touch with us.

Kind regards

Lebogang

Best regards,

's update18 May 2017, 11:15
Reviewer Update

Still waiting for your price lock department to call me.