NO DATA PROVISIONED!!!

I am beyond upset right now!!!I pay my account on time every month with no issues ,so please tell me why my router is off because no data was allocated on the 28.02.2025. I refuse to wait 24 hours for the escalation that was done by one of your consultant . Had I not insisted that Nonhlanhla provide me with proof that my account was provisioned with data ,she would have just stuck to her answer that my data which was allocated barely 10 days ago has been depleted. I want this resolved right away because I can't be spending out of pocket for data when I pay for a wifi . I paid on the 28 .fix this now !!!