1 reviews | Active since May 2013
NO CUSTOMER SERVICE INTERACTION
I CURRENTLY HAVE DSTV NORTH INDIAN AND EVEN THOUGH THE PREMIUM WAS R280.00 PM, I WAS PAYING R300.00, I HAVENT RECEIVED ANY CREDIT FOR PAYING EXTRA AND YESTERDAY, MY LINE WAS CUT. AFTER CALLING THE CALLCENTRE, I WAS INFOMED THAT IM IN ARREARS OF R280.00 AND WHEN QUESTIONED HER, I WAS NOT PAYING THE INCREASE. I HAD NOT RECIEVED ANY NOTICE VIA EMAIL OR SMS NOR ANY MSG ON THE DSTV, NOR ANY POSTAL LETTER TO INFORM ME IN ADVANCE. THE APPRENT INCREASE WAS FROM APRIL 2015. I ASKED THE AGENT AS TO Y DEY HAVE NOT CUT MY SERVICE THE SAME MONTH WEN I PAID LESS THAN THE INCREASE, AND Y AFTER 10 MONTHS, URL CUT THE LINE, HER RESPONSE WAS ISHE IS SORRY ITS DSTV MISTAKE. PLEASE CONTACT ME AS IM NOT WILLING TO PAY THE AMOUNT THAT I WAS NOT AWARE OF. CALL CENTRE CALL ***/I33
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that the monthly subscription for DStv Extra is R425.00 and DStv Indian R319.00, however if there should be any changes communication will be provided. Please be advised that we have escalated your complain to Linda Thabede for a call back as per your request. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that the monthly subscription for DStv Extra is R425.00 and DStv Indian R319.00, however if there should be any changes communication will be provided. Please be advised that we have escalated your complain to Linda Thabede for a call back as per your request. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,