nN
neels N

1 reviews | Active since Feb 2014

06 Apr 2016, 07:02

No Customer Service !! Case Number ***

Case number ***<br> <br> I don't have the time nor do I have the patience anymore to try and sort out this matter. I am not gettimg any help from staff.<br> There has been 5 different people that replies on my mail I send. Each and evey time they come back and say that there was no documents received !!!<br> How do you get the mail but not the documents ? And please don't tell me I must make sure I have attached I correctly. I work with emails everyday and I know what i'm doing.<br> I send the documents in PDF format to [Email Removed] This is the same mail I get a response back. Is there no other way I can send this ? Is there no other email address ?<br> This is the different consultants that has came back ands said nothing is attached. <br> Elna rep**** on my HelloPeter Complaint. ( That was the only time I heard from her ) From there on i have send my attachments 5 times and still you say you don't receive it. Warren Lewis, Fahmida Rahim, Puseletso Bopape, Clifford Magubane, Salome Mojapelo. My last mail was on the 30th March.<br> I am the one who follows up all the mails everytime because I want to sort out this problem. Can't believe the customer support from you !!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Apr 2016, 12:35
Official
Hello neels83,

We fully understand the frustration and irritation that you may be experiencing in waiting for long periods of time, and in trying so many times to get resolution from us.

We are committed to resolving your query. Kindly refer to your personal email address for a detailed response.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below :

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards
Elna