No Customer service/care

I have been having an ongoing issue with multichoice call centre since the end of July.<br> ive spoken to 7 different agents and two \2ic"agents (it seems they dont have any teamleaders on the floor) the last 2ic agent I spoke to in July advised that a reversal of insurance will be done on my account and gave me a specific amount to be paid end of September(which I did). To gt hme today and to my suprise dstv is off. I called the number on the website and number disconnects every single time. I am in cape town bt the cape town number doesnt work I had to call all the different numbers just to wait 4 - 5 mins and listen to ads about explora before my call gets to an agent an then 5 agents after each other drops the line after 2 hours of this game played I got through to an agent fikile who finally decides to assist me and to my suprise there is no notes logged on my account from any agent(an every call they ask for I.d number and address to get into my account) no notes from 2ic or agent ever.<br> she then advises will investigate and get her manager to call me.<br> this is 2 hours ago. I am nt at work anymore and have all the agents names and times of my calls as they say calls are recorded. """