No customer service

What absolute terrible service. I called multichooce on the 090 number which rips u off and charges R2.85 per minute.. after listening to a long sing song to speak to a technician because the error code can not be cleared. I inform the technician that my airtime will run out as i have been holding n listening to the whole covid nonsense at my expense could she call back im told no and i should confirm my details so she can assist. What is the use of us inputting our details before just to have to say it all again n wast time. Im really frustrated. You guys are so expensive and useless to say the least.