NO customer service at customer service !

I have been mislead. I got contacted by the price lock department to apply for this subscription advising me that i would pay R899 pm , then I was asked if i would be interested in extraview for an extra R49 pm for the other TV in our house. I agreed then asked when the first payment would be deducted /expected, Karabo , the guy at the price lock department , then told me at the end of March money will go off for the month of March and April . and that is what I thought , however not the case. I received both explorers on saturday 2 March and could only install it on 8 March , it was eventually installed , however the secondary TV showed errors that it was suspended . i then phoned in agai n and was advised that i am owing an amount of R502 , which i knew nothing of as i was advised that i would pay nothing now ... not the case .. i paid it on the same day , friday and phoned in again and was advised that the secondary TV would be active within a hour , also not the case . i phoned in various times , NO ONE EVER GETS BACK TO ME ... no communication whatsoever .... i phoned in again yesterday 11 March 2019 and I blew out on this guy ... I do apologise for that but now the primary TV is working and not the secondary TV and i would like to know what the hell is happening , because no one can give me an answer no one even calls me back! very unprofessional ... there is no customer service in the customer service department ... I am still waiting for things to be sorted I am really upset with this service .. please help!!!!!!!!!!!! --