No customer service at all

Been on the phone for 1 hour and still are nowhere,

First and biggest problem Getting to talk to someone at DSTV who can actually help. First you put your ID in system recognize you. Then you go from 1 option to the next. As they say if you want help with your account press 1. So pressing 1 only tells you stuff you already know but you can't actually speak to a real person so now after wasting your time you end up in the main menu and you discover that after you go through all the options and wasting more time and money on your phone that you actually need to say you want to cancel your dstv and that promptly gets you to speak to an agent. Eventually and guess what instead of immediately trying to help you he starts from the beginning asking you id.... Which the system has done right in the beginning!!!!!!!!!!! Dstv please make use of the information that your customer has put into right at the beginning or remove it from your system as it waste our valuable time.

This now 10 minutes later you the customer end up with a guy with so much background noice of the call center who has nothing to do but shout at the top of their voices and laugh that one cant actually keep the phone to your ear as it is painfully loud.

Then I start to realize this guy is not going to help me as he has no idea of what I am saying and he or she realizes it as well and then a miracle happens and you for some reason get cut off.

Then i start the whole process again..... Asking not to be cut off give id hop around the options choose to cancel dstv as it is the only way to talk to a human that cant help. Start to talk to that human get cut off while he transfer you to another human that can't help you in an office where everyone is yelling and laughing and gives you more pain in your ear and nobody ever after system knows you phoned *** times in the past hour as it says oh you are back... And agent has your id, phone number, house adress, date of birth amount if children, knows your sleeping patern and eating disorders and still none will out of curtacy phone you back... Because DSTV do not give a dam about you as customer just need you to please remember to make your payment on time and thank you very much

SECOND PROBLEM

AND none of the above call agents could assist I have 3 dstv accounts 1 main 2 holiday viewing as they advertise so richly with my money that I pay them every month.

I have switched on my 1 holiday viewing account for in total about 6 days in October and queried my account balance every time after i Disconnect it. And it went up correctly then on this past Friday I noticed that my account went up with a solid R1000 which I assumed was an error. I checked it again the following day and still the same error. This morning i wanted to reconnect my 2nd holiday viewing account and the system kept on telling me they have an issue. When I checked the account it went up again with another solid R1000 now I am owing dstv R3150!!!!! Each time I spoke to an agent today they dont understand me no or could they help me.

Here I am with R300 wasted on my phone but no more wiser and nobody who actually cares at dstv.

I was even given the accounts /complaints department number (no that was also a lie) you end up where you can choose 1 customer service (ha ha ha same place you just come from) 2 commercial customers which I am not or speaking to receptionist (i told her i don't want customer service as they cant help i want accounts or complaints) she then transfered me to dstv stores (brilliant absolutely brilliant) A lady there tried to help me but she took my phone number after listening to me promising to get someone to help me. So far she has given the best service. Although nobody has phoned me as yet, but she was friendly, helpful or at least tried and there was no background noice screaming in my ear.