NO CUSTOMER SERVICE AT ALL!!!

It’s not the first time I call multichoice and I drop the call very unhappy! Today I spoke to an agent by the name Nkateko Mabunda, enquiring aboitbmy remote that seems locked, she failed to capture my ID number that I read to her countless times, frustrated, I asked to speak to her supervisor, and she made me hold for about 5 min then came back to say “they busy on another call” so she’s trying to say, on a so many call center agents there is at multichoice, there is only 1 supervisor there is no other that could’ve taken my call? And I know they won’t even call me back because dstv has lost that zeal to offer great customer service!!!!