NB
NATASHA B
1 reviews | Active since Oct 2015
21 Oct 2015, 12:44
NO CUSTOMER SERVICE - ALWAYS EXCUSES!!!
MY DSTV HAS BEEN ACTIVATED ON THE INCORRECT PACKAGE. I SPOKE TO A CALL CENTRE AGENT WHO GAVE ME AN AMOUNT TO PAY, WHICH I DID. CALLED THEM TO RECONNECT ON THE FAMILY PACKAGE, BUT WITH NO SUPRISE, THE PREMIUM PACKAGE WAS ACTIVATED. WHO WILL BE LIABLE FOR THE PAYMENT, DEFINATELY NOT ME. I CLEARLY REQUESTED FAMILY PACKAGE!!!! TERRIBLE SERVICE - DONT KNOW WHAT THEY ARE DOING !!!! NOT THE FIRST OR THE SECOND OR THE THIRD TIME, EVERYTIME THERES ISSUES!!! CALLS ARE RECORDED - STILL ISSUES - WHAT HAPPEND TO CUSTOMERS NEEDS!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Oct 2015, 09:12Hello NATBEZ6,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your query was resolved 22nd October 2015 by one of our agents. Please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your query was resolved 22nd October 2015 by one of our agents. Please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply30 Oct 2015, 09:12
Official
Hello NATBEZ6,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your query was resolved 22nd October 2015 by one of our agents. Please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your query was resolved 22nd October 2015 by one of our agents. Please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta