No customer service

We ordered an explora in June. We eventually received it on the 20th August. We had it installed on the 24th August. Beginning of August, we paid the R780 odd for the month. Come 1st September, you take R1100 odd off my account. I called on the 2nd querying the amount ( I signed up for the 850 a month deal). So you charged me R300 for using the explora for 7 days???? How on earth do you justify that amount, especially given that I had already paid for the months' services?? And yet again, as per Multichoice customer service excellence, I was promised by the consultant that I spoke to on the 2nd that my query would be escalated and someone would return my call within 2 days. It's now the 8th Sept and I am still waiting for that call. Do you have even a basic understanding of what customer service means or entails? Frankly your attitude conveys utter arrogance, knowing that you have no competition so your PAYING CUSTOMERS have no other option. I've never encountered such appalling \service". I await some sort of feedback but I definitely won't be holding my breath."""