1 reviews | Active since May 2014
No customer service
In June this year we tried to rent a movie from Box Office. Had to call the call centre and the consultant tried to help us but box office had issues. Called on the Monday after the week-end and asked for my account to be credited with that R27. Spoke to a consultant who fixed the box office issue. Same thing happened in July, tried to rent a movie from Box Office. Movie showed Rental Only, we were unable to view. Calls the same evening and the Monday morning. Box Office issues I was told are now sorted. 1 July 2015 I was debited for an additional R30 for the Box Office rental which we were unable to view. I will never try and rent from Box Office again. <br> Signed a contract with DSTV on 1 April 2015 for R799 for 24 months which included the Explora. On 1 August my account was debited with R884.33. Emailed on 3 August as the Call Centre on new system and could not assist. Called on 11 August was told my query will be escalated and supervisor will call me. Still no response a week later. Was told the extra charges was for Box Office subscription!! Never heard of it. Customer Service definitely not up to scratch. DSTV needs a competitor.<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your Box office account adjusted. Your Box office account is currently reflecting a credit balance of R30.00.
We confirm that your payment plan has been adjusted to the R799.00 as requested.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your Box office account adjusted. Your Box office account is currently reflecting a credit balance of R30.00.
We confirm that your payment plan has been adjusted to the R799.00 as requested.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert