No Customer Service

I made a call to Multichoice at 15:02 spoke to a Lady called Luthando. I received a missed call from the same number that one of the supervisors called me from yesterday. I called trying to track down Thomas. The agent told me she doesn't know any supervisor by the name of Thomas, not even willing to find out if maybe her colleagues knows him, I then asked to speak to any supervisor. She then puts me on hold for a good 10 minutes. Decided to hang up coz it was just a waste of my airtime, who knows probaly she wasn't even trying to get hold of her supervisor. I then called again, spoke to a lady by the name of Catherine. I can't believe how she said \I can not hear you\" and the tone, instead of excuse me. I honestly can't believe how many times I've been treated badly by agents from Multichoice. They have no passion for service and no customer service at all. Hopefully Thomas will call me back.."