AB
Alex B
1 reviews | Active since Apr 2015
18 Mar 2016, 13:34
No Customer Service
Call gets dropped when phoning, bounce back message when using online form, and no reply to tweets... in 1 day. Sent an email about 2 weeks ago, also no acknowledgment. And you wondering why everyone is cancelling? poor service and ******* pricing
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Mar 2016, 09:35Hello Alex_B81,
We tried to contact you today but could not to reach you.
Kindly accept our apology for the delayed response and the poor customer experience.
According to our records, you have been assisted. Feedback has been sent to your personal email address regarding your request to schedule the disconnection of service.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for your invaluable support.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not to reach you.
Kindly accept our apology for the delayed response and the poor customer experience.
According to our records, you have been assisted. Feedback has been sent to your personal email address regarding your request to schedule the disconnection of service.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for your invaluable support.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply21 Mar 2016, 09:35
Official
Hello Alex_B81,
We tried to contact you today but could not to reach you.
Kindly accept our apology for the delayed response and the poor customer experience.
According to our records, you have been assisted. Feedback has been sent to your personal email address regarding your request to schedule the disconnection of service.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for your invaluable support.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not to reach you.
Kindly accept our apology for the delayed response and the poor customer experience.
According to our records, you have been assisted. Feedback has been sent to your personal email address regarding your request to schedule the disconnection of service.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for your invaluable support.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah