No customer service...

Good day, I am very disappointing with DStv...

I phoned in a month or so ago about a possible upgrade and the guy said he will send through my details to the price lock department for further information about the package and guess what price lock department upgraded my package without my consent! On the 10th of December an amount of R723.50 was debited off which it returned because of insufficient funds (my account is normally R654pm) and, I immediately phoned customer service and yes I was very upset because I had to pay for the return debit fee, my line was cut short because of my minutes that was finished so the following day, I contacted customer service again on 11th December so this was the second consultant, I spoke to also promising me the moon and the stars with no feedback or outcome what so ever... Than 3 days later, I spoke to another consultant same story different day no feedback no outcome NOTHING!!! This morning, I spoke to a supervisor called Micha and she advised me that its not her department but will send through my details of that was no help cause same story different day its been 4hours and no call as of yet....

Now tell me why do you have customer service I am very annoyed and very irritated by this service cause this is not my first case of consultants not listening to me where they had to review the voice recording to find out that the consultant made a mistake, that matter was resolved quickly as to this matter of which no one wants to take responsibility.

I have all the consultants names and reference numbers I took with all my calls, If anyone would be so kind as to contact me about this query please

Thank you Shirmel Azure - Booley