1 reviews | Active since Sept 2017
No customer service
My Dstv fell and broke I need a letter to confirm this so that I can claim from my insurance.DSTV n1 City tested my Dstv and said it was not working but they cannot provide me with a letter. Then they said if I get a new machine the cannot transfer the data across because it is limited to the broken Dstv what the hectic how to they expect me to carry on paying for something I can't watch. But they can transfer the data to a second hand machine.You cannot get hold of anyone at N1 city although the number is cape town number. I need urgent assistance.
Dear Marinda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Marinda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Marinda Potgieter
Please accept our apologies for any inconvenience you have experienced in this regards.
We tried to contact you without any success.
Please be advised that the contact on your hard drive cannot be transferred as it is encrypted as a result when you exchange or even upgrade your decoder to the latest model you will unfortunately loos all recorded content.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,
Good day Marinda Potgieter
Please accept our apologies for any inconvenience you have experienced in this regards.
We tried to contact you without any success.
Please be advised that the contact on your hard drive cannot be transferred as it is encrypted as a result when you exchange or even upgrade your decoder to the latest model you will unfortunately loos all recorded content.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,